What kind of warranty or customer support do you offer?

Our laptop and desktop computers come with a comprehensive, 12 or 24 month return-to-base warranty that offers complete peace-of-mind. Want to know more? Check out our refund and exhcange policy by clicking here.

 

Can you help me set up my computer, home or wireless network or install software?

We sure can!

We can help with all aspects of new computer setup, from recommending the best accessories, to pre-installing the latest software and operating systems so that your computer is ready to go straight out the box. And if you’ve got any questions, our friendly staff are always happy to offer helpful advice and support over the phone, online or in-store.

 

Can you help me set up and configure email or cloud storage services?

Yep, we can.

Whether you're a home office, student or business in Adelaide, we'll be able to help. And depending on the machine you have, we may even be able to do it remotely! To find out more about our remote servicing options, please click here.

 

Can you help me optimise my computer's performance, or speed up a slow computer?

Sure can.

In fact, we specialise in it! Give us a call on (08) 8296 3211 and we'll happily discuss your needs and find a solution that suits.

 

Do you have a returns policy?

Yes. You can find all the details by clicking here.

 

Do you offer computer repair services?

Absolutely!

Our servicing team is based in Adelaide, and can generally service or repair your machine without having to send it interstate or overseas. We order parts in as necessary and will always keep you updated along the way.

 

What if I need remote support or help troubleshooting a problem?

We offer in-store, over the phone or online support and advice services to both individuals and businesses who need help with their desktop, laptop or gaming computer.

 

Do you offer data backup and recovery services?

We do!

If you need your data backed up, we can help with recommending the best storage solutions as well as making sure all your data is kept safe and secure during transfer.

 

Do you stock parts for custom gaming desktops?

We certainly do - in fact, we stock a huge range of custom gaming PC components, cases, graphics cards, motherboards, storage, cables, adapters, cooling parts and power supplies, as well as peripherals and monitors to achieve any customisation you like!

And if there’s something you can’t find? Let us know - we’re always happy to take special orders to make sure you get what you need.

 

Do you offer any refurbished or used computers for sale?

Unfortunately no, but we do offer parts for PC repairs or custom builds. but if you have a specific part or accessory in mind, we can usually order a new one in as necessary.

 

What is the difference between a laptop and a desktop computer?

Laptops usually have built-in displays, keyboards and touchpads, and are designed to be portable for use on-the-go, while desktop computers are larger, stationary computers that require separate peripherals but typically offer more processing power and customisation options for gaming and creating.